Shipping & Tracking
All questions regarding shipping, delivery, and order tracking.
How long does it take to receive my order?
Orders are processed and dispatched within 2–4 business days. Once shipped, delivery typically takes 5–12 business days, depending on your location.
- Europe: 5–10 business days
- USA & Canada: 5–11 business days
- Asia: 4–9 business days
- Africa: 6–12 business days
Do you ship internationally?
Yes. We ship to over 60 countries worldwide across Europe, North America, Asia, Oceania, and selected regions globally.
All orders include free shipping with no customs or import duties.
Where can I track my order?
Once your order ships, you’ll receive an email with a tracking link. Tracking updates may take 2–4 business days to appear.
My order says delivered, but I didn’t receive it. What should I do?
- Check with neighbors or building management.
- Verify your shipping address.
- Allow 24–48 hours, as carriers may mark delivery early.
- Email us at support@walltify.com if the issue persists.
Returns & Warranty
Information about returns, refunds, and product coverage.
What is your return policy?
We offer a 45-day return window for items that arrive damaged or do not meet our quality standards.
Items must be unused, in original packaging, and approved before return.
Will I need to pay for return shipping?
Return shipping costs are the responsibility of the customer, unless the return is due to a confirmed defect or damage.
What does your warranty cover?
Our 2-year warranty applies to lighting products, covering manufacturing defects in materials and workmanship.
- Table lamps
- Floor lamps
- Wall lamps
- Ceiling lamps
Hardware items such as knobs and handles are covered against manufacturing defects upon delivery.
What if I receive a damaged or defective product?
Contact us within 48 hours at support@walltify.com.
- Your order number
- A detailed description of the issue
- Original packaging and clear photos/videos
Please do not return items before receiving approval.
When will I receive my refund?
Refunds are processed within 7–10 business days after inspection and issued to the original payment method.
Payment
Payment methods and transaction security.
How can I pay for my order?
We accept Visa, Mastercard, and American Express, as well as Apple Pay, Shop Pay, Afterpay, and Amazon Pay.
Is my payment information secure?
Yes. Payments are encrypted via SSL and comply with PCI-DSS standards. We do not store payment information.
Here if you need us
If your question isn’t covered above, our team is happy to help.
Reach out anytime at
support@walltify.com.